AMS Service Line

AMS Analyst

Overview

Our AMS (Application Management Services) service line focuses on providing comprehensive support for SAP and Microsoft Dynamics 365 systems. These roles are essential for ensuring the smooth operation, maintenance, and optimization of ERP applications, helping businesses achieve their strategic goals.

Learn more about AMS here: Application Management Support (AMS) - delaware UK & Ireland

Key Responsibilities

Incident Management: Monitor and resolve incidents promptly to minimize disruptions.
Problem Management: Identify recurring issues and implement preventive measures.
Change Management: Coordinate system changes for smooth and effective implementation.
Customer Relationship Management: Foster strong client relationships by providing updates and addressing concerns.
Reporting: Generate and share reports with stakeholders to ensure transparency and accountability.
System Maintenance: Maintain and enhance SAP and Microsoft Dynamics 365 systems for optimal performance.
Technical Support: Offer functional and technical support, addressing system needs and recommending improvements.
Project Management: Oversee service delivery projects, ensuring timely completion within scope and budget.

Skills Required for Success

Technical Aptitude

System Knowledge: A solid understanding of SAP and Microsoft Dynamics 365 systems and their functionalities.
Tech-Savvy: Confidence in learning and using ERP systems and related technologies.

Analytical Skills

Data Analysis: The ability to interpret complex data and generate actionable insights.

Communication Skills

Client Relationship Management: The ability to build and maintain strong client relationships by understanding their needs and delivering tailored solutions.

Organisational Skills

Time Management: Efficiently managing tasks and meeting deadlines.
Multitasking: Handling multiple responsibilities and projects simultaneously.