Unlocking sustainable, customer-driven business models for utility companies

The utilities business model has changed radically over the past few years. From classic and green energy producers and distribution network providers to utility retailers, all utility businesses are facing new challenges triggered by digital disruption, novel business models and empowered consumers.

The future of the utilities sector lies in its ability to adapt and bring real value-added services to customers in creative ways. Companies must optimise their operations by integrating and embedding innovative functionalities and tools that generate direct added value and sustainable growth in an increasingly efficiency- and customer-driven economy. 

The 3 Ds: challenges facing the utilities industry

Utility companies used to work in a linear, easily scalable way: simply producing and selling more led to increased revenues. However, digitalisation and the scarcity of resources have changed this business model radically over the past few years. 

Nowadays, utility companies have to address three big challenges: decarbonisation, deregulation and decentralisation.

Pave the way to excellence with S/4HANA Cloud for utilities

SAP's intelligent enterprise for utilities will help you drive operational excellence across all of your business functions. From design right through to service, S/4HANA's intelligent capabilities aim to reshape and transform your ways of working, enabling reliable asset operational excellence and empowering you to deliver customer experiences that exceed expectations. 

  • Drive business value by leveraging industry best and next practices that create new revenue streams and maximise existing ones, improve efficiency of assets, enhance productivity and enable your business to run sustainably
  • Mitigate risk, reduce IT cost and accelerate time to value with cloud delivery capabilities that maximise transformation readiness, simplify consumption through "as-a-service" experience and help ensure operational excellence

Best of the best

At Delaware, we tailor our advice and scope where required, so that you get the solution you need. We appreciate digital transformations aren't linear, and take a pragmatic approach. Our commitment to every client is a successful delivery, which means we never walk away from a project, whatever we encounter. Get in touch today and find out how we can accelerate business growth for your utilities organisation. 

Are you ready to embrace the digital future?

Related content