Revolutionising Financial Services with Microsoft Solutions

Revolutionising Financial Services with Microsoft Solutions

With today's rapidly evolving financial and political landscapes, Financial Services organisations face immense pressure to innovate, comply with ever changing regulations, and deliver exceptional customer experiences, all while driving down operational costs.

At Delaware, we partner with organizations from Insurance, Wealth and Asset Management and Banking, to leverage the full power of Microsoft's cloud ecosystem – including Dynamics 365, Azure, Data and the Power Platform – to drive digital transformation, enhance operational efficiency, maximise ROI and secure a competitive edge.

Financial Services Landscape

Your Challenges, Delaware's Solutions

Financial services organisations face mounting pressure from strict regulations, rapid digital innovation, and the demand for personalised customer experiences—all while improving operational efficiency. At Delaware, we turn these challenges into opportunities by leveraging Microsoft’s advanced technologies to deliver intelligent, integrated solutions that drive innovation, enhance performance, and position you for future success.

Customer Engagement & Personalisation

Challenge:

Customers experience fragmented interactions due to disconnected systems and data silos.

Delaware Solution:

Create a 360 view of the customer by unifying data, enabling personalised and meaningful engagement across all channels.

Legacy System Modernisation

Challenge:

Aging IT infrastructure limits innovation and increases maintenance costs.

Delaware Solution:

Modernise legacy systems by migrating to scalable cloud platforms and integrating them with current technologies.

Operational Efficiency & Automation

Challenge:

Manuel processes, siloed teams, and outdated systems hinder productivity and decision-making.

Delaware Solution:

Automate and streamline operations through integrated platforms, enabling efficient and agile business execution.

Regulatory Compliance & Risk Management

Challenge:

Compliance with regulations like GDPR, ESG and others is growing increasingly complex.

Delaware Solution:

Implement automated compliance systems, robust data governance frameworks, and continuous risk monitoring.

Data-Driven Decision Making

Challenge:

Businesses struggle to extract actionable insights from complex, scattered, or incomplete data source

Delaware Solution:

Implement centralised data platforms, real-time dashboards, and analytics tools to support smarter, faster decision-making.

Strategic Planning & Forecasting

Challenge:

Planning, budgeting, and forecasting are inconsistent and non insight-driven.

Delaware Solution:

Use predictive analytics, scenario modelling, and unified data to improve financial and strategic planning.

Why Delaware?

With over 6,000 professionals in 19 countries across Europe, Africa, Asia, and the Americas, Delaware provides global scale and local expertise tailored to the needs of financial services organisations.
Delaware possesses deep, end-to-end knowledge across the Microsoft ecosystem, having achieved all six Microsoft designations—demonstrating a commitment to delivering first-class, future-ready solutions.
Delaware is one of only 11 global businesses to hold SAP Platinum, Microsoft Cloud Solution, and Azure Expert MSP accreditations—highlighting unmatched capabilities across enterprise platforms.
All projects are delivered through the Microsoft Fast Track Portfolio Partner process, using the Success by Design methodology. Delaware was recently ranked the number one Microsoft implementation partner in EMEA for the second consecutive time.
Delaware’s expertise spans all Microsoft competencies, including Business Applications, Data & AI, and Modern Workplace & Security—offering a comprehensive solution for complex financial operations.
Through a strong partnership with Microsoft, Delaware delivers both day-to-day process improvements and transformational innovation projects—helping financial services organisations remain competitive and future-ready.

Our Microsoft expertise for financial services

Leveraging the full Microsoft ecosystem and beyond for your success

• Providing comprehensive support for existing or new Microsoft platform implementations
• Secure, scalable, and compliant cloud infrastructure for mission-critical financial applications.
• Secure collaboration and productivity tools.
• Advanced security features to protect sensitive financial data.
• Dynamics 365 Finance: Intelligent accounting, streamlined financial close, real-time insights, compliance automation.
• Dynamics 365 Customer Service/Sales/Customer Insights (Marketing): Enhanced customer engagement and servicing, 360-degree customer view, personalised service, lead and prospect management.
• Dynamics 365 Human Resources: Optimising talent management organisations.
• Copilot across all modules
• Data lakes and analytics services for robust financial data management.
• AI (including Copilot Studio) and Machine Learning for the likes of customer and market insights, data productization, fraud detection, credit risk assessment, and predictive analytics.
• Rapid application development for tailored financial organisation tools.
• Automating financial and operational workflows and processes.
• Interactive dashboards and reports for insights.
• AI-powered chatbots for customer service and internal support.
• Extension of and integration to existing back office and ERP platforms capabilities, reducing the need to upgrade or migrate.

Our accreditations

Microsoft Azure Expert MSP
Microsoft Partner Microsoft Cloud
Microsoft Copilot Jumpstart partner
Databricks preferred partner
ISO:27001 Certification for information security
ISO:14001 Certification for environmental management

Top EMEA Microsoft fast track portfolio partner for second time running (May 2025)
Microsoft Fabric featured partner
SAP Platinum partner
ISO:9001 Certification for quality
Cyber essentials plus certification

Prepare for the future of finance today!

Sonia Moore - Microsoft Financial Services Lead

Connect with Sonia on Linkedin

Send Sonia a message