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At Delaware, we recognise that the Public Sector has unique challenges and priorities that set it apart from other industries. That’s why we’re dedicated to helping provide citizen services that are not only outcome-focused and cost-effective, but also deeply aligned with your mission.
Leveraging our strong partnerships with leading technology providers like Microsoft and SAP, as well as our close ties with key industry players, we deliver scalable solutions tailored to your needs, whether you're launching a niche project or rolling out a full-scale transformation program.
We don’t lead with technology, we lead with people. Our approach is grounded in User-Centered Design, incorporating Design Sprints as a structured and collaborative way to align teams, explore solutions, and validate ideas quickly. This ensures that the right technology is chosen to support your goals, not drive them.
Technical debt, shadow IT, and service-specific applications continue to hinder transformation across many Public Sector organisations. Over 25% of UK government digital systems are outdated, with some departments reporting figures as high as 70%. These legacy systems are not only prone to failure but also costly to maintain, often requiring three to four times more investment than modern alternatives. Delaware helps overcome these challenges by deploying Microsoft tools to manage and optimise your digital estate, driving meaningful, sustainable change.
Legacy system failures cost the UK taxpayer an estimated £45 billion annually in lost productivity and missed savings. Budget constraints often lead to short-term fixes rather than long-term digital investments, compounding the problem.Tech Monitor
Public sector organisations often face the challenge of data being held in silos, typically aligned with the specific applications used to deliver individual services. This fragmentation can limit visibility, reduce efficiency, and make it harder to respond quickly to citizen needs.
Delaware helps you optimise the full value of your data through a structured discovery process. We work with you to create a tailored blueprint that enables cost savings, faster response times to customer enquiries, and the automation of repetitive tasks. The result is a more connected, efficient, and responsive organisation, ready to deliver smarter, data-driven public services.
Projects can often hit road-blocks due to misalignment and complexity. The Delaware Design Sprint bypasses months of arduous work by identifying and compressing requirements-to-deliverables into five focused days. With Delaware supporting you through the process, we will help you de-risk innovation, align teams and stakeholders, encourage creative, user-centered thinking and empower you to make informed decisions - with real user feedback. The takeaway? You could be working smarter, sooner:
Microsoft Purview, SharePoint, PowerApps, and AI enable you to locate and classify data in seconds
Seamlessly identify duplication and create metadata for informed data-driven-decision-making
Robust support for GDPR compliance and FOI requests
Unified views of your customers and services, enhancing your ability to respond to customer enquiries and deliver services more efficiently
Our company is distinguished by its commitment to operational excellence, demonstrated through a comprehensive suite of certifications: Cyber Essentials and Cyber Essentials Plus for robust cybersecurity; ISO 9001 and ISO 27001 for quality management and information security; ISO 14001 for our eco-friendly practices; ISO 20000 for IT service management; ISO 22301 for business continuity; and ISO 45001 for occupational health and safety. We have also achieved “Standards Exceeded” in the NHS Digital Data Security and Protection Toolkit, underscoring our dedication to the highest standards across all areas of our operations.
Our mission is to help public sector organisations navigate change, embrace innovation, and empower people, not constrain them. We believe technology should enhance how people work and engage with services. Whether you're a local authority, government agency, or public service provider, Delaware is here to help you innovate with confidence. If you'd like to discover more about our Design Sprint, or your specific requirements, we'd love to hear from you.
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