Ensuring successful adoption
Our robust processes regularly achieve rapid “go live adoption”, a quicker return to standard operations, and quicker realisation of operational excellence. Rapid system adoption and very low error rates could be your reality - you just need the right tools and implementation strategy.
Our experts have helped customers achieve adoption rates of 80% in week one, rising to 88% by week four, with a very low volume of help desk tickets. But - take your foot off the pedal just a little - and errors and user issues soon begin to creep in. So we recommend a continual approach to operational excellence.
You’ll get better return on your investment if adoption and operational excellence forms part of your project and post-go live strategy from the outset. Where this is not the case and issues arise, we’ll increase your adoption rates and get your project back on track.
For best adoption success, our strategy is simple but effective:
- Appreciate exactly what your business needs to do at “go live”
- Fully enable your project team and people
- Deliver user specific, easily consumed training
- Understand and measure go-live adoption KPIs and respond rapidly to any growing issues
We rapidly identify the root cause of your operational adoption problems using our long running relationships with a range of leading software solution providers, such as SAP, Signavio, Celonis.