delaware & Johnson Matthey open Global Delivery Centre in Kuala Lumpur

Peter Oyserman, Founding Partner, delaware said, “We are growing our presence from an office with 15 employees to strengthen our global expansion plans to deliver advanced ICT solutions and services in a cost-effective manner. We aim to invest more than RM50 million over the next five years, adding some 500 high skilled jobs.

“In the first phase, the 100-strong team of Malaysian specialists will focus on implementing SAP for Johnson Matthey, our anchor client, and with whom we have co-branded the Kuala Lumpur office. The team will also deliver SAP, OpenText and Microsoft services to multinational corporations in the UK, U.S., Belgium, Netherlands and Singapore.”

Oyserman who is also the Managing Director of delaware Consulting Malaysia, a MSC status company added, “Malaysia’s key advantage; a pool of SAP experts who are experienced in SAP rollouts will be critical to our success as we expand our business offerings to include Application Management Services (AMS), global template rollout services, and move into a hybrid onshore-offshore project delivery model.”

These three delivery models aim to deliver better-quality results and maximize efficiency for organisations. AMS offers 24x7 monitoring and support from SAP experts; while global template solutions have been tested and proven, and used as models for speedy rollouts. Hybrid model combines consultants deployed at the clients’ offices and offshore teams located in different parts of the world.

Deputy International Trade and Industry Minister, Dr Ong Kian Ming officiated the opening of the Global Delivery Centre.

JM’s Transformation Director, Alan Guthrie said, “We are delighted to partner with delaware to open the Kuala Lumpur Global Delivery Centre.

“The JM SAP global programme, called “Unify” consists of a four-year plan to implement SAP to JM in 43 major manufacturing sites. This strategy enabler is fundamentally changing the way JM works, delivering operational efficiency and allowing us to be more flexible and agile.

“The first implementation of SAP was successfully completed last year, and we look forward to working with the team in KL to roll it out across the group.”

He added JM is impressed with Malaysia as an investment destination. “The country’s fundamentals are strong and stable. Malaysia has considerable advantages in terms of location and infrastructure quality. The government is also very supportive of foreign companies setting up Global Delivery Centres and offers, amongst others, attractive tax incentives and freedom in the recruitment of local and foreign employees.”  

JM is a long term investor in Malaysia. The company opened its Clean Air plant in Nilai in 1996. Today, there are approximately 70 IT specialists in KL Sentral, and about 150 employees in the plant which makes catalytic converters and other pollution filters for cars and trucks.

delaware’s Oyserman also said, “We are an early-adopter and innovator of the SAP Internet of Things (IoT) services, helping companies in Europe leverage the full potential of IoT – including machine learning and Intelligent Robotic Process Automation. These are very exciting innovations and we intend to leverage the skills we have developed for our consultants and customers in Malaysia, and clients globally.

“We would like to offer our expertise to assist Malaysian small and medium enterprises (SMEs) to accelerate their adoption of Industry 4.0 especially in area of digitalisation and artificial intelligence. Our success in Europe was driven by growth in the SMEs market there, and we have developed templated solutions to fast track implementations in the SMEs market. These are potentially services we can offer to SMEs here.”

Under Malaysia’s Budget 2019, a total of RM17.94 billion was earmarked for SME development.  Key initiatives include financing, Industry 4.0, export, tourism, agriculture, entrepreneurship, human capital development and incentives.

Welcoming the launch of delaware’s delivery centre, Malaysia Digital Economy Corporation (MDEC) Vice President, Investment and Industry Development, Hew Wee Choong said: "This new move is another testament to the attractiveness of Malaysia both as an ideal investment location and as a gateway for regional and global expansion. MDEC remains committed to enhancing Malaysia's digital innovation ecosystems in order to better nurture the expansion efforts of companies."

About JM

Johnson Matthey is a global leader in applied science and sustainable technologies. The Group applies its cutting edge science to create customer solutions to complex problems that enable a cleaner and healthier world. With over 200 years of sustained commitment to innovation and technological breakthroughs, we improve the performance, function and safety of our customers’ products. Our science has a global impact in areas such as low emission transport, pharmaceuticals, chemical processing and making the most efficient use of the planet’s natural resources. Today more than 14,000 Johnson Matthey professionals collaborate with our network of customers and partners to make a real difference to the world around us.