Secure your spot now. 

Less noise. More impact. 

Operational AI, Content at Scale & Agentic Commerce: What Marketing & Digital Leaders Need to Know for 2026 and Beyond. 


The event is free but seats are limited. We review each application to ensure the best possible experience for all attendees.

What you'll take away from this summit

You’ll walk away with the frameworks, cases and hands‑on skills to turn CX into a structural growth engine instead of a collection of isolated initiatives.

Scale personalisation

that your customers actually feel.

Align marketing, sales, service & IT

around one growth backbone.

Turn AI into real commercial value

and finally move beyond the hype.

Make change stick

without slowing the business down or creating a 200-page playbook that nobody uses.

Cutting through the noise

Some of the speakers on the program:


What to expect

Join global marketing teams and CX leaders for a day focused on what actually works. From key CX trends to proven strategies to turn your digital investments into business results.

*Agenda subject to final confirmation closer to the event date. 

Apr 28, 2026

9:00 AM
Coffee Welcome
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9:30 AM
Welcome & Opening: 3 strategic shifts that shape today’s conversations (Bart Van Kerkhoven, delaware international)
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9:45 AM
The Fundamentals Still Win: How Leaders Become Faster, Smarter, and Stronger in the Age of AI (Dr. Chris Gorman OBE)
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10:15 AM
Product Information as a Growth Engine (Inriver)
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10:45 AM
Scaling content operations in the Age of AI (Alan Edmondson, delaware UK)
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11:15 AM
Break
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11:30 AM
Fireside chat: turning technology investments in real business value (Akeneo / Optimizely
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12:00 PM
PIM (Jan Courtheyn, delaware international)
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12:30 PM
Turning Content into a Growth System (Ian Norton, Kontent.ai)
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1:00 PM
Closing – Considerations for 2026 (Bart Van Kerkhoven, delaware international)
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1:15 PM
Close
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Practical details & registration

Date: Tuesday, April 28, 2026

Location: The Cumberland Hotel, Marble Arch, London, W1H 7DL.


The event is free but seats are limited. We review each application to ensure the best possible experience for all attendees.





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