Scale personalisation
that your customers actually feel.
Less noise. More impact.
Operational AI, Content at Scale & Agentic Commerce: What Marketing & Digital Leaders Need to Know for 2026 and Beyond.
The event is free but seats are limited. We review each application to ensure the best possible experience for all attendees.
You’ll walk away with the frameworks, cases and hands‑on skills to turn CX into a structural growth engine instead of a collection of isolated initiatives.
that your customers actually feel.
around one growth backbone.
and finally move beyond the hype.
without slowing the business down or creating a 200-page playbook that nobody uses.
Some of the speakers on the program:

Join global marketing teams and CX leaders for a day focused on what actually works. From key CX trends to proven strategies to turn your digital investments into business results.
*Agenda subject to final confirmation closer to the event date.
Date: Tuesday, April 28, 2026
Location: The Cumberland Hotel, Marble Arch, London, W1H 7DL.
The event is free but seats are limited. We review each application to ensure the best possible experience for all attendees.