Application Managed Services - Technical Architect - Permanent

Microsoft, some experience, lot of experience, consultant

United Kingdom

This is a Technical Dynamics Architect role within the Managed Services team, covering the entire MS Dynamics Stack D365 Finance and Operations, Business Central, and CE. The role centres on supporting, optimising, and evolving Microsoft Dynamics and the wider Microsoft stack for existing customers, as well as new clients transitioning into Managed Services.

Working closely with long-term client partners, Service Delivery Managers and global delivery teams, you will ensure live customer solutions remain stable, secure, scalable and aligned with Microsoft and Delaware best practice, while continuously identifying opportunities for improvement.

About delaware

We exist to help our clients reach their full potential, by applying our common sense, business experience and passion for technology.

Delaware is a global consultancy that partners with leading technology providers such as SAP and Microsoft to deliver advanced digital solutions. We develop, innovate and implement technology transformations guiding our clients towards an intelligent future.

Everyone at Delaware is a steward of the business. We are building for the future and for those that succeed us and we take responsibility for our relationship with the social and ecological environment.

more info about this job?

Rhylan Harris

What will you be doing?

You will be an integral part of our Managed Services Team, ensuring high quality support services are delivered

Key responsibilities include but are not exclusive to the technical aspect of the Microsoft ERP (F&O and Business Central and CE) solutions supported by Delaware Managed Services. The role will include supporting and helping to shape Managed Services architecture and governance, whilst assisting with day-to-day client support and maintenance, with tasks including the below:

Build a deep understanding of all Customer technical environments
Investigate and resolve Customer issues, including being an escalation for the team
Transition new technologies into Managed Services, raising awareness and defining training needs. This includes technologies used externally by our customers and internally
Be aware of Microsoft changes that may affect existing environments, and propose any updates
Review technical change requests, prior to being agreed and sign off solutions, including code reviews
Collaborate with and coach junior members of the team on architecture and development standards, configuration, and best practice
Review the technical configuration of all environments for customers transitioning to Managed Services, from both Delaware projects and customers taken on from other partners. Identify risks and proposals to mitigate.
Responsibility for the Customer environments, including responsibilities to define the release process, measure system performance, ensure ongoing maintenance is being completed and review options to continually monitor
Participate in pre-sales activities

Is there a match?

Experience supporting Dynamics and MS products such as FSCM, CE, BC etc
Proven Technical Architect or Senior Technical Lead background, ideally in Managed Services
Strong understanding of Dataverse, Power Platform and integration patterns
Proficiency in C#/.NET and familiarity with scripting/web technologies
Experience of latest technologies such as Agentic AI, Copilot Studio, AI assisted Development, Vibe coding along with the latest AI models
Analytical thinker with a strong problem-solving mindset and a desire to tackle issues and challenges.
Strong documentation skills, with the ability to produce clear technical and functional documentation.
Working knowledge of Power Automate flows and model-driven or canvas app development.
Enjoys collaborating with functional and technical colleagues, embraces feedback, and remains calm and organised when priorities change
Prior experience coordinating Microsoft Dynamics BAU (business-as-usual) releases and service updates, including planning, communication, and post-release support
Confident working with existing customers as a trusted technical advisor
Proven hands-on experience with customer support/consulting

Desirable

Experience in Application Managed Services (AMS)
Microsoft certifications (Dynamics 365, Power Platform, Azure)
Experience working in global or distributed delivery models
Exposure to integrating third-party solutions within enterprise systems
Preferred experience with Microsoft Dynamics Dual Write integration between F&O and CE, including data synchronisation and troubleshooting common sync issues
Experience supporting M365
Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience managing service transitions, approvals, and communications
Supporting the sales team for new opportunities

Our Culture and Values

We attract and retain only the best people who share our values and thrive in our culture. We strive for the highest levels of excellence in all that we do – with our clients, our people, our business, our careers.

We do the right thing to satisfy our clients, combining quiet confidence and a human touch. We are open, positive, enthusiastic and energetic. At Delaware we value and invest in personal competence as much as technical competence and we all want to help each other succeed. We value diversity for the breadth of perspectives and skills it brings us and the better results it produces.

We enjoy each other’s company. We work hard together and we have fun together. We trust one another.

Underpinning our culture are our core values. They are a living part of our daily interactions, influencing what we do and how we do it. They guide how we work with our colleagues, customers, and partners.

Care - we take responsibility. Commitment - we commit, we deliver. Community - we are better together. Respect - inclusive and diverse. Entrepreneurship - we cherish creativity and drive

Let's meet!

Come have a chat with us and tell us all about your skills, talents and previous experience.

Are you keen to help us grow our Managed Service team? Make sure to connect with us if you have any questions whatsoever.

Click the Apply now button below and hopefully we’ll get to meet each other soon!

Right to work

Please note that it is a legal requirement that you have the right to work in the UK by the time you commence employment. We therefore ask those shortlisted for interview to provide evidence of their right to work in the UK during the recruitment process.

Delaware holds a sponsor licence but not all roles are suitable for sponsorship, especially as, in some cases, individuals are required to work on long term client contracts, and this is not permitted under the sponsorship regime. Also, in some case individuals may be required to work in Ireland or elsewhere in Europe at short notice. If you do not currently have the right to work in the UK we will still consider your application.

If your application is successful beyond the first interview stage we will consider whether sponsorship is a possibility or, where appropriate, whether there are any other immigration options available but unfortunately we cannot guarantee that sponsorship will always be possible

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In honor of International Women’s Day (8 March 2022), we asked #peopleofdelaware from all over the world if or how they experience gender inequality and what they do in order to #BreakTheBias – which is this year’s theme. Female and male colleagues pitch in and tell us exactly how they plan to tackle stereotypes, combat discrimination and put an end to gender inequality.

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