Keep your benefit case at the forefront and actively engage with it
Seems like common sense, doesn't it? Well, it should be, but we often see the fallout from failed programs or the turbulence following a rocky implementation, where the notion of a benefit case was merely a token gesture to secure funding—or, in some unfortunate cases, non-existent! Predictably, these implementations fell short of their intended goals.
In fact, these clients were the tip of the iceberg of “failed” implementations. The issue was so widespread that, at times in the last 5-10 years, success rates for SAP implementations dropped as low as 25%. Based on my 20 years of first-hand experience, it's clear that the root cause often lies in neglecting to integrate benefits into the implementation DNA.
This omission dilutes focus, invites scope creep and divergence and shifts essential business decisions into mere technical discussions, with no real focus on the macro-outcomes you need to achieve.