Process Excellence Manager - Permanent

Microsoft, SAP, some experience, consultant
United Kingdom

To provide project delivery, pre-sales and service line growth support to drive process excellence services across existing and net new clients using the latest process mining technology and method.

Service Line activities will consist of providing management of and input to Service Line methodology development, service proposition development and capability planning across the team.

Pre-sales support will consist of proposition development for specific client scenarios and requests for proposals. It will also include face to face presentations to clients and prospects outlining our client specific solutions and how they will resolve their pain points.

Delivery activities will involve management of small teams tasked with identifying client process execution and operational problems , analysing their root cause and working with key stakeholders to identify suitable technical and non technical remediation activities. Building out business benefits cases off the back of operational improvement areas and how these link to ERP transformations will form a core part of the role as well. In every instance, playback of findings to key stakeholders and c-suite will be required

About delaware

We exist to help our clients reach their full potential, by applying our common sense, business experience and passion for technology. 

Delaware is a global consultancy that partners with leading technology providers such as SAP (Platinum Partner) and Microsoft to deliver advanced digital solutions. We develop, innovate and implement technology transformations guiding our clients towards an intelligent future.

Everyone at Delaware is a steward of the business. We are building for the future and for those that succeed us and we take responsibility for our relationship with the social and ecological environment.

more info about this job?

Kaitlynn Cloke

What will you be doing?

  • Process design / re-design
  • Process analysis
  • Root cause analysis
  • Stakeholder management
  • Presentation creation and delivery skillset
  • Project management – small projects
  • Team management
  • Convey complex ideas in a simple and digestible format

Is there a match?

  • Management consultant with 3-10 years of Tier 1 / 2 consultancy experience within an system integrator, or an exceptional business analyst within a fortune 100 company
  • Exceptional analytical skills with demonstratable positive client outcomes from that analysis
  • 2-3 years of team management experience
  • Demonstratable pre-sales capability
  • Exceptional communication and presentation skills
  • Good knowledge and experience of implementing enterprise wide IT systems e.g. SAP
  • Solid grasp of current and future technology trends shaping business optimisation opportunities

Our Culture and Values

We attract and retain only the best people who share our values and thrive in our culture. We strive for the highest levels of excellence in all that we do – with our clients, our people, our business, our careers.

We do the right thing to satisfy our clients, combining quiet confidence and a human touch.  We are open, positive, enthusiastic and energetic. At Delaware we value and invest in personal competence as much as technical competence and we all want to help each other succeed. We value diversity for the breadth of perspectives and skills it brings us and the better results it produces.

We enjoy each other’s company. We work hard together and we have fun together. We trust one another.

Underpinning our culture are our core values. They are a living part of our daily interactions, influencing what we do and how we do it. They guide how we work with our colleagues, customers, and partners.

Care - we take responsibility. Commitment - we commit, we deliver. Community -  we are better together. Respect - inclusive and diverse. Entrepreneurship - we cherish creativity and drive

Let's meet!

Come have a chat with us and tell us all about your skills, talents and previous experience.

Are you keen to help us grow our Evolve Service Line? Make sure to connect with us if you have any questions whatsoever.

Click the Apply now button below and hopefully we’ll get to meet each other soon!

Right to work

Please note that it is a legal requirement that you have the right to work in the UK by the time you commence employment.  We therefore ask those shortlisted for interview to provide evidence of their right to work in the UK during the recruitment process.  

Delaware holds a sponsor licence but not all roles are suitable for sponsorship, especially as, in some cases, individuals are required to work on long term client contracts, and this is not permitted under the sponsorship regime. Also, in some case individuals may be required to work in Ireland or elsewhere in Europe at short notice.  If you do not currently have the right to work in the UK we will still consider your application.  

If your application is successful beyond the first interview stage we will consider whether sponsorship is a possibility or, where appropriate, whether there are any other immigration options available but unfortunately we cannot guarantee that sponsorship will always be possible.

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