Potential challenges to keep in mind
Implementing a self-driven back office using RPA is a relatively simple process. “However, a clear strategy is indispensable,” Jos emphasises. “RPA isn’t an end goal, let alone a miracle solution for every problem. Instead, it’s one of the tools that can be used for digital transformation.
“The governance aspect is extremely important. As with all changes, it’s also important to involve employees early on in the process. In the majority of cases, automating tedious activities is very welcome – but this doesn’t mean that transparent communication isn’t key.”
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