The future of healthcare is here: How artificial intelligence is already enhancing operational efficiency on the frontline

Not only have modern digital tools revolutionised healthcare operations, but the digital revolution is set to further enhance operational efficiency across the sector, with artificial intelligence already beginning to have a huge impact.

In this blog, we explore examples of how artificial intelligence is enhancing operational efficiency across the sector.

Introduction to AI in healthcare

Artificial intelligence, once a concept relegated to the realm of science fiction, has now become a cornerstone of innovation in various industries. Healthcare in particular stands to benefit immensely from the integration of AI technologies. From diagnosis and treatment to patient management and operational efficiency, AI is poised to revolutionise the way healthcare is delivered.

Predictive analytics

Hospitals are increasingly depending on front-line staff to locate available beds and allocate time for elective surgeries, which is putting a strain on systems and overwhelming the hospital personnel.

With AI, hospitals can better run their day-to-day operations using predictive analytics and connected devices to lessen the strain on employees.

An example of this technology already in play is TeleTracker, the world leader in patient flow solutions for hospitals and health staff. Powered by Microsoft Azure, TeleTracking utilises electronic badges and bracelets connected to patients, staff, and equipment, offering a comprehensive view of hospital operations. Similar to air traffic control centres, it allows staff to monitor bed availability in real-time, track patients waiting for beds, locate equipment, and identify the nearest porter or cleaner to ready an empty bed. 

Infection control

One of the most promising applications of AI in healthcare is in the realm of infection control. Hospitals can employ AI-powered sensor badges to track interactions and contact among staff, patients, and visitors. These sensor badges collect data on movement patterns and proximity interactions, which are then analysed by AI algorithms to identify potential infection transmission pathways. 

By providing real-time alerts and comprehensive contact tracing, these systems enable swift isolation of affected individuals and prevent further spread of infections. This proactive approach not only enhances patient safety but also reduces the overall burden of healthcare-associated infections.

An example of this technology in play is the recent introduction of sensor badges tracking circa 4,000 employees and over 1,200 assets at the Royal Wolverhampton NHS Trust’s New Cross Hospital. Tracking all contact and interactions, the reduction in breaches due to lack of bed capacity dropped from 53% to 13%, with cancelled operations due to bed unavailability down 63%. 

Effortless communication

With 64% of frontline workers claiming they don’t have enough of the resources needed to efficiently complete their work, there became a clear need for technology that could help frontline workers make informed decisions faster by targeting important updates, communication, and information for their role. Announcements in Microsoft Viva Connections and the Walkie Talkie app in teams are two examples of this emerging technology coming into play.

Utilising Announcements in Microsoft Viva Connections, corporate communicators are now able to direct crucial messages such as urgent updates, role-specific information, and changes in safety policies to frontline employees. These vital notifications are delivered via push alerts and appear prominently in the home interface within Teams, ensuring more effective communication where it’s needed most.

And with the Walkie Talkie app in Teams, frontline workers can enjoy hands-free communication, turning smartphones and tablets into walkie talkies. They can easily connect across departments by pinning up to five channels on the home screen, and quickly reach groups using Microsoft Teams Phone devices set to dial pre-configured numbers or contacts like emergency services or a help desk.

The future of AI in healthcare

As AI continues to evolve, its impact on healthcare will only grow more profound. The integration of AI with other emerging technologies, such as the Internet of Things (IoT) and blockchain, holds the potential to create a fully interconnected and secure healthcare ecosystem. Furthermore, advancements in AI research, including deep learning and natural language processing, will enable even more sophisticated applications in medical research, drug discovery, and patient care.

The future of healthcare is undoubtedly intertwined with the advancements in AI, promising a new era of innovation and improved health outcomes for all.