Even for organisations with an established cloud HCM platform, for example SAP SuccessFactors, we still find customers reporting poor quality data issues, with the system itself being blamed for this. However, the problem is often caused by issues relating to user performance, bad data input, lack of adherence to process or even poor adoption or resistance against global standardised processes.
The upshot of this is of course if you have poor quality data, and you cannot easily identify who your people are, where they are located or what they do, therefore you will undoubtably face downstream issues.
Companies that recognise this are therefore embarking on business improvement programmes. We are currently working with one of our customers, a global manufacturing organisation, to deliver a business improvement programme called ‘Brilliant Basics’. The objectives of this programme are simple and delivered across two phases. The first phase sets out to re-establish trust and confidence in the HR systems and processes ensuring that data quality, processes and system adoption issues are all addressed. This opens the door for the second phase, which brings opportunities and greater flexibility for new functionality and digital adoption based on a solid foundation.
This sounds simple, and it can be, but this can provide organisations with less obvious challenges, none more so than getting stakeholders or key users to accept that there is a problem to fix. Therefore, it is fundamentally important to focus on the root cause of the problem rather than simply running an exercise to audit and correct anomalies.
At delaware, we can offer you a wide range of support services and solutions to get you ready for your leap forward.We are passionate about the future of work. How your people operate, and function today will have been based on decisions taken in the past. In our current climate especially, it has never been more important for you to consider how your organisation might look in the future, but to do that you may need to firstly reconsider and re-evaluate exactly where you are today.