If you feel as though your ticket is lost in the system, speaking to support is going round and round in circles, or perhaps you simply can’t get hold of your service provider – you’re not alone. We hear this time and time again... and we’re here to get you back on track.
Your business has specific needs, so why wouldn’t your support provider customise your service solutions? Our committed team of experts focus on your requirements and adapt your service levels to suit your goals.
We commit. We deliver. Is more than a strapline, at Delaware we pride ourselves on our commitment to high-quality delivery management, based on:
• Monitoring Performance: We analyse the performance of your applications to detect and resolve issues before they arise.
• Proactive Maintenance: At Delaware, we don’t wait for your ticket. Our proactive approach to maintenance includes regular updates and system optimisation.
• Risk Management: Our specialists actively identify and mitigate risks that could impact the availability, security, or functionality of your applications.
• Air-tight Automation: By leveraging the latest automation tools, we’re able to streamline routine tasks, using innovative workflows to free up teams to do what they do best.
Moreover, we go beyond delivering to SLAs - we also provide you with Experience Level Agreements (XLAs). This means we don't only measure the process and completion of a goal of our services, but we also measure the results and value of our services.
We’re committed to offering our customers every advantage that comes with our unique partnership with Microsoft, in the context of day-to-day process improvements as well as outside-of-the-box innovation projects.
Our expertise and experience covers all four of Microsoft’s competencies, which are:
• Applications and infrastructure
• Business applications
• Data and artificial intelligence
• Modern workplace and security
Our vision is to create a lifetime partnership of innovation and stability with you. We don’t just keep the lights on, we provide 24/7 service desk and on-call support, a GLocal delivery model with flexible costs, and specialist service.
What’s more, we’re ITL certified, and offer a process-oriented with complete transition methodology, comprehensive knowledge management, and high-quality service management.
As a trusted support partner, we ensure that our customers have the opportunity to access the latest innovations from Microsoft. With Delaware, you can realise the value of Microsoft’s latest enhancements, such as:
• Enhanced financial reporting and analytics capabilities, allowing your financial users to get deeper insights into their data
• New self-service tools that allow your customers to resolve their issues without needing to contact customer support
• New AI-powered sales forecasting tools that can help your sales teams predict future sales more accurately
• New field service management features that can help you manage on-site support and maintenance tasks more efficiently
• Improved supply chain management features, including better demand forecasting and inventory management
• New automation tools that can help you automate repetitive tasks and streamline your operations
We know our stuff, with over 20 years’ experience in delivering best-in-class solutions for our clients. It’s time to elevate your service levels with Delaware, and build a partnership to be proud of. Speak to the team and discover more today.
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