Application Management Services (AMS)

Application Management Services (AMS)

Microsoft Application Management Services that keep your business running, and evolving.

From Dynamics 365 and Power Platform to Azure, our Microsoft‑focused AMS goes beyond support. We deliver measurable ROI, continuous improvement and a long‑term partnership that keeps your systems aligned with changing business needs, and ready for AI.

We proactively advise on and implement projects and services that:

  • Ensure business continuity
  • Continuously improve business productivity

Your Microsoft platform doesn’t stand still, neither should your AMS.

  • Dynamics 365 updates arrive faster than teams can absorb
  • Internal IT can’t provide 24/7 Microsoft expertise
  • Tickets get solved, but root causes remain
  • Innovation gets deprioritised behind day‑to‑day support
  • AI ambitions stall due to technical debt and unstable foundations


AMS shouldn’t just keep the lights on. It should continuously improve performance, reduce cost, and unlock what’s next.

Our Microsoft AMS Approach

Application Management Services for the full Microsoft stack

We don’t offer one‑size‑fits‑all support. Our Microsoft AMS is shaped around your priorities, stability, optimisation, growth, and adapts as your business evolves.

As part of our service offering we help guide our clients through the release cycle to understand the business benefit that can be realised for new mandatory and optional features.

Why delaware

  • Proactive, not ticket‑driven
  • You shape the service
  • Direct access to Microsoft specialists
  • Scalable resourcing model

Measurable ROI through continuous improvement

Our Microsoft AMS is designed to reduce cost, increase productivity, and maximise the return on your Microsoft investment, month after month.

Reduce operational risk & cost

  • 24/7 monitoring and support
  • Faster incident resolution
  • Fewer business‑impacting outages
  • Predictable operational spend

Improve performance & productivity

  • Root‑cause analysis and recurring issue removal
  • Performance tuning across Dynamics and Azure
  • Process optimisation enabled by Power Platform & automation

Maximise Microsoft value

  • Release & change management for Dynamics 365
  • Adoption of new Microsoft features that drive real business value
  • Cost optimisation across Azure environments

AMS that feels like a partnership, not a ticket machine

  • Dedicated teams who understand your business
  • Clear escalation paths and real human access
  • Ongoing communication, not just SLA reports
  • A service that improves over time

We don’t just deliver to SLAs. We go a step further to provide you with Experience Level Agreements (XLAs).

Delice de France | Dynamics 365 AMS

  • 24/7 operational support across finance, supply chain & warehouse
  • Rapid delivery of digital change via AMS
  • Five‑year renewal based on service quality, trust, and results

Read the Full Dynamics 365 AMS Story

AI‑ready Microsoft platforms start with strong AMS.

AI agents and copilots don’t succeed on unstable systems. That’s why our Microsoft AMS lays the operational and architectural foundation that makes AI adoption possible, and scalable.

How AMS enables AI:
  • Clean, well‑performing Dynamics 365 environments
  • Stable integrations and data flows
  • Secure, governed Azure platforms
  • Continuous optimisation that removes technical debt



Why delaware for Microsoft AMS

Why organisations choose delaware for Microsoft AMS

  • Deep Microsoft expertise across Dynamics, Power Platform & Azure
  • Proven experience supporting 24/7 operations
  • ITIL‑aligned service delivery with real‑world flexibility
  • Global delivery with local engagement
  • A long‑term partnership mindset — not short‑term contracts

Whether you need reliable 24/7 support, continuous Dynamics optimisation, or a stable path towards AI, our Microsoft AMS adapts to where you are, and where you’re going next.

Let’s make your Microsoft platform work harder for your business