Elevating Impact

Elevating Impact

Modernising Not-for-Profit Operations with Microsoft Dynamics 365. Join us at the London Transport Museum.

Hosted by delaware & Microsoft


Free to attend | Wednesday 10th June 2026 | 10:00am - 4:00pm | London Transport Museum, Covent Garden, WC2E 7BB


Event highlights


  • A clear view of what Dynamics 365 can do for NFPs 
  • Practical AI and Copilot use cases that save time today (not “someday”)
  • Membership & donor journeys you can stand up quickly (and govern properly)
  • An ERP lens on fund accounting, grants, and real‑time reporting
  • A 90‑day action plan you can take back to your board/trustees
  • Where Microsoft-funded programs may reduce time-to-value (eligibility dependent)
  • Free entry to the Transport Museum & networking lunch

No Fluff. Real Outcomes.

Non-profits are under pressure to prove impact, reduce cost‑to‑serve, and modernise safely. This forum is built for leaders who need practical, peer‑tested ways to transform, without adding more complexity.

This event provides insight-rich, expert led conversations, designed to provide connections and information that will make a difference across your organisation. 

No endless slides, no jargon, just straight talking reality, that brings modernisation and AI to life.

What Makes This Different

  • Built for NFP complexity: grants, restricted funds, safeguarding, trustees, and volunteers
  • Roundtables over slides: peer‑to‑peer learning, real challenges, real answers
  • AI you can actually use now: Copilot & low‑code that fits lean teams
  • From insight to action: leave with clear pathways you can run with in 90 days


Spaces are filling fast - save a seat

Agenda

  • 10:00–10:15  Opening Keynote where NFP impact meets Microsoft tech
  • 10:20–11:40 Roundtable Discussions candid, small group conversations
  • 11:40–12:00 Spotlight: Donor Management & NFP AI Agents
  • 12:00–12:45 Networking lunch
  • 12:45–14:10 Roundtable discussions continue
  • 14:10–14:25 Break
  • 14:25–15:05 Spotlight: Power Platform
  • 15:05–15:45 Panel: Delivery insights, making transformation succeed
  • 15:45–16:00 Wrap‑up, takeaways & next steps

Roundtable topics

No slides. No sales pitches. Just experience and honesty. 

Transforming organisation wide engagement

Dynamics 365 Customer Service + Omnichannel + Copilot for lean teams:

  • Cut handling time & improve service quality
  • AI for triage, summaries, knowledge, and sentiment
  • Make volunteers and agents effective, fast

Modern membership on Microsoft Dynamics 365 CE

  • Acquisition → renewal → lapse recovery
  • Tiers, entitlements, benefits, and engagement journeys
  • Extend with Power Platform (without bespoke dev)

 

Finance that works harder: fund accounting, grants 

  • Fund/grant accounting, restricted income, project costing
  • Business Performance Planning & Analytics in the Microsoft stack
  • Unified data for real‑time insight (without spreadsheet chaos)

AI, Copilot & the Microsoft Cloud Platform (MCP)

  • M365 Copilot, Copilot Studio & Copilot in Dynamics
  • Real examples: grant applications, beneficiary triage, volunteer rostering, trustee packs
  • Governance, responsible AI, and risk you can actually manage

Speakers

Not-for-profit specialists from Microsoft and delaware lead the conversation.

Priyanka Pathak

Senior Solutions Engineer
Microsoft

Nesrine Abidi

EMEA Sales Leader
Microsoft 

Richa Mishra

Senior Solution Engineer
Microsoft 

Sharib Razzak

D365 Account Executive
delaware