Delaware’s SMART solution is ideal for small to medium-sized businesses looking to take their customer service to the next level. Elevating operations in just four weeks, SMART Customer Service it's easy to implement and delivers rapid results.
SMART Customer Service offers numerous benefits for both your support team and customers. As an entry point into Microsoft Dynamics, this comprehensive suite of tools is designed to enhance customer service operations as your business grows. Discover a variety of modules that can be added as your customer service needs evolve.
Copilot for Customer Service: Imagine having an AI-powered assistant that helps you resolve customer issues faster and more efficiently. With Copilot for Customer Service, you get real-time insights, automated responses, and intelligent case management, making your support team more effective.
Enhanced productivity: SMART Customer Service integrates effortlessly with Microsoft Teams, Outlook, and other Office 365 tools. This means your support team can collaborate more effectively, manage their tasks efficiently, and resolve customer issues faster.
Cost efficiency: By consolidating your customer service solution and other business tools into one platform, you can reduce costs and simplify your IT infrastructure.
Worried about the process? We've got you covered with our 4-week SMART methodology, following a structured approach to ensure successful implementation.
Week one involves understanding the project scope & business needs, followed by workshops to assess functional and technical requirements, resulting in the creation of a prioritised backlog. Weeks two and three include daily standups, requirement tracking, and weekly deployments to the TEST environment. During week four, clients familiarise themselves with the solution-build, and Delaware supports client-led testing followed by go-live and support.
This comprehensive approach ensures a smooth transition and effective use of the SMART Customer Service methodology.
Switching to SMART Customer Service with Delaware's expert guidance is like upgrading from a paper airplane to a private jet...you'll wonder how you ever managed without it. So, why wait? Embrace the future of customer service and watch your customer satisfaction soar to new heights!
Learn more about our SMART methodology here, or contact us if you have any questions or need further assistance.
