Microsoft Power Virtual Agents

Microsoft Power Virtual Agents

Chatbots for optimised operations

We recognise that chatbots are an undeniable asset to business productivity, facilitating standardised high-quality communication through calculated responses, swift response times, and 24/7 optimised accessibility across multiple languages. Accelerating your business while economising resources.

Advanced no-code capabilities

Power Virtual Agents builds upon standard chatbot offerings with elevated, easy-to-build, no-code chatbots that can be customised to resolve complex conversations and fulfil the needs of your customers and employees. Through advanced, intelligent Microsoft AI capabilities, Power Virtual Agents provides your team with top-of-the line, scalable chatbot capabilities at your fingertips.

Through Power Virtual Agents, your business can leverage the capabilities of other Power Platform applications, such as Power Automate - integrating Power Virtual Agents with data sources through Microsoft’s extensive number of pre-built Power Platform connectors.

Reliable productivity

  • Continuously enhance the capabilities of Virtual Agents by automatically monitoring key performance indicators, identifying upcoming bot topics, and leveraging self-learning AI with natural language processing for ongoing improvement.
  • Easily build bots for use within Microsoft Teams, for support on benefits, payroll, return to work protocols and employee FAQs. Let Power Virtual Agents free up your time, so you can focus on high-priority tasks.
  • No question unanswered. Power Virtual Agents works with Dynamics 365 and integrates with 3rd party CRM systems – meaning if the bot cannot help, it directs the query to a human for prompt resolution.

Software as a Service (SaaS)

Power Virtual Agents is delivered as a SaaS offering, meaning Microsoft takes care of security, infrastructure, and application lifecycle - offering scalability to meet demand, so you can save time and lower your costs without any hassle. 

Find out more about the implementation of Power Virtual Agents by contacting us today.

Tim Rowe

Microsoft Practice Lead

Connect with Tim on LinkedIn

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