Senior Digital Strategist

marketing & communication, some experience, lot of experience, consultant

Belgium

share on

For you, there’s nothing more important than helping clients optimize and streamline their customer journey, whether it’s through websites, e-commerce platforms or customer portals.

As a digital strategist, your focus is on defining web platform features based on customers’ needs and translating them into pragmatic and realistic roadmaps. Using your creative, hands-on approach, you guide them towards the people, processes, and tools they need to realize their future web platform.

Your goal is to gather and structure information through workshops and research. This starts by sitting down with our clients and other stakeholders to assess their needs and identify bottlenecks. Through consultation, you define the future vision and creatively challenge our clients. The result is a digital roadmap that outlines what the customer wants to achieve, paired with the right digital initiatives to get there , e.g. in terms of content, SEO, traffic generation, product information management, etc.

By staying involved in the implementation project as a trusted advisor, you ensure that the strategic direction of the roadmap is followed and that your customer’s outcome is safeguarded. In other words: you are the architect of the digital success of our customers.

Who are we?

Guess what the first thing that springs to our minds when we get up in the morning is. It’s the customer. Our CX consulting team is part of a new generation of digital business consultants who focus on making digital work. We pride ourselves on our practical approach — for every business need we can find an efficient and realistic solution.

Our mission? To facilitate customers to make the next big step toward enhancing their customer experience. We optimize customer journey touchpoints, create an omnichannel experience, and build valuable customer relationships.

Just so you know: delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen and Wavre, but we also spend a lot of time working with our customers on-site. The job is done wherever the work gets done!

more info about this job?

Contact Mathieu on LinkedIn

Mathieu Chatelet - Recruiter

Is there a match?

Let’s see. If you . . .

have at least 5 years of consulting experience in the field of web and digital platforms;
can easily translate customer journey needs into web or customer portal functionalities;
have first-hand experience of managing web platform projects for customers in complex contexts;
are familiar with CMS systems and other marketing tools;
know your way around Google Analytics and SEO reporting ;
have a no-nonsense, hands-on approach that means no challenge is too intimidating;
have experience with multiple workshop methodologies;
are a trusted advisor to C-level managers and subject matter experts at delaware;
have a strong analytical mind: you won’t rest until you’ve found an efficient, practical, and realistic solution;
have excellent communication skills to assess the customer’s needs and put forward an effective solution;
can express yourself fluently in English and Dutch, while also speaking a little French;

Let's meet up!

Come and have a chat with us and tell us all about your skills, talents, and previous experience. Are you keen to help us grow our Customer Moments team? Feel free to connect us if you have any questions whatsoever.

Don’t worry if you can’t meet all these requirements. If you can meet some of them, then we want to hear from you and learn all about your skills, talents, and motivation. Click the Apply Now button below, and hopefully, we’ll get to meet each other soon!

Digital Marketeer

Matches: marketing & communication, consultant, some experience, lot of experience

Join the performance marketing team at delaware!
We are a dynamic, fast-growing and innovative team known for driving exceptional results for our clients and are looking for a data driven marketeer that can act as a trusted advisor to our clients.

You’ll bring added value to the table by crafting optimizing, detecting of opportunities and pain points in the successful digital marketing implementations campaigns we run with an analytical mindset and a generous dose of creativity. You have knowledge of the latest digital marketing techniques, including GA4, SEO, digital advertising, CRO, … and want to continuously learn more about this.

And the winner of the She Goes ICT Inclusive Tech Award 2024 is...

Lissah Blommaert! At delaware, she doesn't only show commitment in her role as SAP CX (customer experience) manager but she also pulls her weight on topics like diversity, equity and inclusivity (DEI). As a valued member of the DEI team, she not only inspires #peopleofdelaware but also encourages customers and stakeholders to establish a welcoming and inclusive environment. read more

#InspireInclusion: on International Women's Day and every day

Empowerment knows no boundaries, just like inclusion and diversity because at delaware we believe that diversity fosters creativity and innovation. It's a process that evolves and improves continuously. At delaware we have a clear vision and mission towards a more inclusive and diverse (leadership) team.

We hear you wondering what that means. Motivated by International Women's Day and its theme #InspireInclusion, we thought the time was right to ask four of our partners how they experience leadership and diversity at delaware.
read more

Management Consulting: our fastest-growing solution

We sat down with some members of the delaware management consulting team to get the inside scoop on what it is like to be part of delaware’s fastest-growing solution of the year.
Spoiler alert: as a management consultant, no two days are alike. With customers from different industries and diverse projects, each day brings new challenges and opportunities. read more

Join our senior Microsoft ERP training program!

Interested in leaping towards a next step as Microsoft ERP consultant, but not sure where to start? At delaware we want to give experienced people the opportunity to make that switch by entering a dedicated training program and gaining the necessary hard and soft skills a seasoned D365 Finance & Operations consultant needs. read more

your salary package

We offer a competitive salary net allowance, company car, insurances, mobile phone with subscription and laptop. But what sets us apart is that you can co-define your package. For example, why not opt for an electric car or lease an (e-)bike?

let’s innovate together!

In our view, innovation is everywhere: it’s in the cutting-edge technologies we use for our customers, it’s in the way we communicate and collaborate, it’s top of mind whenever we think of novel solutions to customer challenges. Join us and innovate with customers in delaware’s del20 innovation challenge. Or participate in one of our many harvest & innovation projects.

Best Possible You

Our close leadership is focused on qualitative over quantitative feedback. They have your back throughout the year and your whole career. We believe this is the best way to stay motivated and inspired. Simply to become the best possible version of yourself. We go for quality while keeping a close eye on quantity.

feel supported

Greatness is achieved by standing on the shoulders of giants. Our buddies assist starters while mentors provide longer-term career advice. Why not become a buddy or mentor yourself? Let a colleague stand on your shoulders and strive for greatness together.

training & development

The ideal consultant is a wonderful blend of hard and soft skills. But these skills need to be nurtured with fresh insights, bright ideas, new ways of working and more. Whatever you need to grow, the delaware Academy has something in store for you. Decide for yourself out of 50+ learning programs which training is right for you.

you’re in the driver’s seat

While you can count on all #peopleofdelaware for support, we count on you to take ownership. We’re convinced we’ll all go further if we let the #peopleofdelaware decide the direction of their career. So come and co-define your training and career path and let’s become smarter together.

celebrate together

#peopleofdelaware love to meet up regularly with colleagues at delaware events, team buildings, coffee chats, lunches and more. Because nothing’s more important than feeling connected.

flexible hours

Time is one of the most valuable assets each of us possess. Let’s use it wisely. We believe the right work-life balance comprises working from home, the office, at the customer’s site or any combination thereof. Let’s co-define the right mix for you.

WeCare

And we know you do too! Our company values guide us in being a socially responsible company. It’s part of our DNA. That’s why so many #peopleofdelaware personally invest part of their time in good causes like WeForest, the Special Olympics or the children’s education program `Fund Isaan´ in Thailand. How about you?