Microsoft 365 Customer Support Consultant

Microsoft, information management, some experience, consultant

Belgium

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Did you think an implementation project is over after go-live? Think again! As long as our colleagues keep implementing new software systems at our customers, we will continue to provide aftercare and support – and we don’t plan on stopping anytime soon.

When you know the ins and outs of Microsoft 365, it’s only logical that you assist your customers after they’ve made the switch. Over the years, we have built up a considerable portfolio of customers, who can rest easily knowing their system is in good hands. Are you the SharePoint expert we’re looking for?

What will you be doing as an Microsoft 365 Customer Support Consultant?

Your mission? To provide customers with the professional service they deserve.

You’ll provide second and third-line support. Make sure to check in with your colleagues when you come across more complex issues. Our Digital Workplace team is happy to help!
Your motto? ‘Leave no ticket behind’. You’ll chase the queue and follow through on all tickets from start to finish.
You’ll be the first to learn about new functionalities, so besides resolving issues, you’ll also handle system adjustments. You’ll keep a close eye on the latest features and help your customer to get the best out of their system upgrade.
Customers will see you as a trusted source. They will rely on your technical know-how to help solve any ‘Oh no!’ moments they might have.
As an Microsoft 365 Customer Support Consultant you’ll have a comfortable, internal position, with a healthy work-life balance.
You’ll enjoy the perks of being a consultant (financially, but also in terms of variety in projects), but there’s no need for you to be on the road: you’ll work from one of our offices (in Gent, Antwerpen, Wavre, Lummen, Liège or Kortrijk).

more info about this job?

Contact Laura on LinkedIn

Laura Torres - Recruiter

Do you have what it takes to become a delaware Microsoft 365 Customer Support Consultant?

Let’s dive in:

Do you have experience working with digital workplace technologies? Great! Microsoft 365 and SharePoint technical knowledge (especially SharePoint Online) is a must.
Ideally, you’d describe yourself as a committed, tech-savvy, customer-minded problem solver. You don’t mind taking a look under the hood and are eager to learn all about digital workplace technologies.
You know your way around the SharePoint Framework (SPFx), and calling Web API’s is a piece of cake.
If you know how to handle SharePoint on prem, that’s great, but if you’re good at pushing SharePoint 2013 and 2016 to Online, that’s even better.
Can you perform well under pressure and work autonomously?
Can you communicate fluently in Dutch as well as English? If you speak a little French, that's a plus.
Do our company values appeal to you? We take care of our employees and customers, we are committed, enterprising and respectful, and we do everything based on a sense of positive team spirit.

Want to discover more?

You can find out more about us on our website and blog. You can get a sense of what it’s like to work for us there, but we’re even nicer in real life!

Are you keen to help us grow our Digital Workplace team? Click the Apply Now button below and hopefully we’ll get to meet each other soon!

L&D Technology consultant

Matches: information management, Microsoft, consultant, some experience, lot of experience

First things first, you are IT savvy. When you get up in the morning, it’s one of the first things on your mind (besides coffee, of course 😉).

Furthermore, you have a strong affinity for talent and people. Bringing out the best in people and teaching them something new puts a spring in your step.

As an L&D technology consultant, you have experience with LMS and Talent solutions. You have built your experience as an L&D technology consultant or as an L&D key user.

You enjoy advising and challenging clients or users about their processes. You rock at workshops and demos.You like to be hands-on when it comes to systems. You’re comfortable in guiding your client/users trough a new solution.

As a consultant, you’re no stranger to project management. Making sure that a project is delivered within scope and budget is always on your mind.

And the winner of the She Goes ICT Inclusive Tech Award 2024 is...

Lissah Blommaert! At delaware, she doesn't only show commitment in her role as SAP CX (customer experience) manager but she also pulls her weight on topics like diversity, equity and inclusivity (DEI). As a valued member of the DEI team, she not only inspires #peopleofdelaware but also encourages customers and stakeholders to establish a welcoming and inclusive environment. read more

#InspireInclusion: on International Women's Day and every day

Empowerment knows no boundaries, just like inclusion and diversity because at delaware we believe that diversity fosters creativity and innovation. It's a process that evolves and improves continuously. At delaware we have a clear vision and mission towards a more inclusive and diverse (leadership) team.

We hear you wondering what that means. Motivated by International Women's Day and its theme #InspireInclusion, we thought the time was right to ask four of our partners how they experience leadership and diversity at delaware.
read more

Management Consulting: our fastest-growing solution

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Spoiler alert: as a management consultant, no two days are alike. With customers from different industries and diverse projects, each day brings new challenges and opportunities. read more

Join our senior Microsoft ERP training program!

Interested in leaping towards a next step as Microsoft ERP consultant, but not sure where to start? At delaware we want to give experienced people the opportunity to make that switch by entering a dedicated training program and gaining the necessary hard and soft skills a seasoned D365 Finance & Operations consultant needs. read more

your salary package

We offer a competitive salary net allowance, company car, insurances, mobile phone with subscription and laptop. But what sets us apart is that you can co-define your package. For example, why not opt for an electric car or lease an (e-)bike?

let’s innovate together!

In our view, innovation is everywhere: it’s in the cutting-edge technologies we use for our customers, it’s in the way we communicate and collaborate, it’s top of mind whenever we think of novel solutions to customer challenges. Join us and innovate with customers in delaware’s del20 innovation challenge. Or participate in one of our many harvest & innovation projects.

Best Possible You

Our close leadership is focused on qualitative over quantitative feedback. They have your back throughout the year and your whole career. We believe this is the best way to stay motivated and inspired. Simply to become the best possible version of yourself. We go for quality while keeping a close eye on quantity.

feel supported

Greatness is achieved by standing on the shoulders of giants. Our buddies assist starters while mentors provide longer-term career advice. Why not become a buddy or mentor yourself? Let a colleague stand on your shoulders and strive for greatness together.

training & development

The ideal consultant is a wonderful blend of hard and soft skills. But these skills need to be nurtured with fresh insights, bright ideas, new ways of working and more. Whatever you need to grow, the delaware Academy has something in store for you. Decide for yourself out of 50+ learning programs which training is right for you.

you’re in the driver’s seat

While you can count on all #peopleofdelaware for support, we count on you to take ownership. We’re convinced we’ll all go further if we let the #peopleofdelaware decide the direction of their career. So come and co-define your training and career path and let’s become smarter together.

celebrate together

#peopleofdelaware love to meet up regularly with colleagues at delaware events, team buildings, coffee chats, lunches and more. Because nothing’s more important than feeling connected.

flexible hours

Time is one of the most valuable assets each of us possess. Let’s use it wisely. We believe the right work-life balance comprises working from home, the office, at the customer’s site or any combination thereof. Let’s co-define the right mix for you.

WeCare

And we know you do too! Our company values guide us in being a socially responsible company. It’s part of our DNA. That’s why so many #peopleofdelaware personally invest part of their time in good causes like WeForest, the Special Olympics or the children’s education program `Fund Isaan´ in Thailand. How about you?