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Training & end-user productivity are essential parts of change management: by fostering acceptance and fostering employee proficiency in a new solution, organizations achieve their business goals more easily.
The success of a newly implemented solution or service in any company is determined by two things: the quality of the solution, and the rate of acceptance by end users. The latter is realized through professional change management, in which training and end-user productivity play a key role. Through adequate training, end-users eventually become proficient in using the solution, thus boosting productivity and ROI.
Within organizations, the implementation of new systems or solutions is often met with different levels of resistance. Lack of adoption, however, can seriously impact your ROI – and, in the long run, even your business results. To maximize productivity and ROI, end users have to go through several stages:
4 building blocks of behavioral change
To initiate behavioral change in end users throughout the organization, four conditions have to be met:
Research – by McKinsey and others – has shown that behavioral change is most likely to happen if you work simultaneously on these four ‘building blocks’.
How we can help you?
delaware offers a strongly integrated, focused, and pragmatic approach to change management, training and end user productivity. This also means that we can fully adapt our offering to your needs: from simple training to end-to-end trajectories that maximize adoption and proficiency within your enterprise.
Why choose delaware?
Recent acquisitions and targeted recruiting have resulted in a strong business consulting practice.
Clear communication is key. Do not neglect it.
