Application Support (AMS)

delaware Managed Services: A small step to convenience, a leap towards operational excellence

We deliver application and infrastructure services to our customers, with global capability across three key technology stacks – SAP, Microsoft and OpenText.

We proactively advise on and implement projects and services that:

  • Ensure business continuity
  • Continuously improve business productivity

We don’t just wait for tickets. We proactively engage with our clients to jointly prevent problems and realise the latest innovations.

GLocal advantage

Our approach combines the best of both worlds – local proximity through on-site support that is integrated with the client support team and complemented by global resources for increased cost efficiency. 

By applying our GLocal approach we make a real difference, offering tailor-made support based on our clients’ individual needs over time, providing a truly flexible, responsive service.

Our approach

The implementation of a new IT solution shouldn’t signal the end of the journey. Businesses requirements change and software continues to innovate, through a process of continuous improvement you can stay relevant and fully exploit the potential of your investment.

Continuous improvement

Continuous improvement is at the heart of what we do. We work with our clients to optimise their solution to its maximum potential rather than just sit and wait for tickets, continuously bringing the latest innovations to the fore.

  • Operational driven improvements
  • Use of AI to predict workloads
  • Automatic ticket routing based on AI/Machine Learning
  • Process Mining to detect optimisation opportunities
  • Use of RPA to take over repetitive admin backend processes and automate basics

We have strong operations experience, with the latest tools to implement and monitor our client’s situation.

Change and Release Services

Maximise business value from your SAP Cloud hosted solutions such as S/4HANA Cloud and SAP SuccessFactors.

Exploit the maximum potential of your investment using delaware Change and Release Services.

As part of our service offering we help guide our clients through the SAP Cloud release cycle to understand the business benefit that can be realised for new mandatory and optional features.

Operational Services

We have a strong operations experience with the latest tools to implement and monitor our client’s solution.

Monitoring Services

  • Hybrid landscape monitoring
  • Security monitoring & threat hunting

Recurrent Operations

  • Patching & Maintenance
  • Performance Tuning
  • Platform Security
  • Azure Cost Management

Predefined Services

  • SAP & Azure Accelerated Deployment
  • SAP Compliant Security

We go one step further

Experience level agreements

We don’t just deliver to SLAs. We go a step further to provide you with Experience Level Agreements (XLAs).

This means we do not just measure the process and completion of an objective of our services, but we also measure the outcomes and value of our services in order to provide you with a more wholesome experience, connecting goals and improvements of your business.

Would you like more information? Ask Craig Slater.

UK Managed Services Lead at delaware United Kingdom

Connect with Craig on LinkedIn