Are you a SAP SuccessFactors customer? Are you dissatisfied with your SAP SuccessFactors implementation? Have you considered that the platform is not being used correctly? Possibly not. Get your basics right.
Many organisations who have undergone an implementation of the SAP SuccessFactors suite experience issues around data integrity at some point. The accumulation of inaccurate data from multiple system administrators can cause businesses to lose confidence in their SAP SuccessFactors system. Any non-uniform, global input of data can lead to a damaged perception of system data quality among senior leadership and HR.
This calls for the critical task of running continuous ‘checks’ to investigate data integrity.
Unknown to many, there are a number of Check Tools available within SAP SuccessFactors. One very powerful tool is ‘HR Admin Alerts’, available within the Admin Centre. This is a set of pre-defined alerts, which highlight invalid data.
The system runs checks on any employee records with incorrect HR data, including Cost Centre, Reporting Unit, Division, Location, Subdivision, Pay Grade & Job Classification.
These checks identify whether an employee record is missing one of these key elements, or if there is an invalid mix of associations. It is also possible to see stalled workflows and what the issues are with them. This does not answer for data inaccuracies but simply analyses data that is invalid according to the system’s organisational structure.
We recommend that you adopt a regular check-in on your system, utilising the HR Admin Alerts tool to identify errors, as well as inconsistent system and user behaviours.
More importantly, trust and confidence in your SuccessFactors system can be hard-earned and costly to replace. You should not measure success simply by the number of tickets raised or the time it takes you to resolve them, but instead identify the root cause, the trends and, importantly, the remedial actions needed to avoid the same issues recurring.
We work with customers to resolve these fundamental issues, helping them to understand why they occurred in the first place, and develop better processes and working models to ensure a strong foundation for long-term data integrity.
Are you dissatisfied with your SAP SuccessFactors implementation? Does your business suffer from data inaccuracy issues? Get in touch with Brian Riddell and the team.
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