This Privacy Policy contains important information about who we are, how and why we collect, store, use and share your personal information and your rights in relation to your personal information. Please read it carefully. The types of personal information that we collect and our uses of that personal information will depend on your relationship with us.
Delaware Digital LLP is a UK Limited Liability Partnership whose registered office is at Parkhill Business Centre, Walton Road, Wetherby, West Yorkshire LS22 5DZ (Delaware). To enable us to provide our services, to provide information about the services we offer and to deal with any queries or complaints that might arise, we need to collect and use certain personal information about you. For the purposes of data protection legislation, this means we are a data controller and we are responsible for complying with data protection legislation and keeping your personal information safe and secure.
In this Privacy Policy, we use the terms “we”, “us” and “our” to refer to Delaware. Our contact details are set out towards the end of this Privacy Policy and you can find out further information about us at https://www.delaware.co.uk/en-GB/About-us.
The personal information we collect about you and our uses of that personal information will depend on your relationship with us. In order to make this privacy policy as user friendly as possible, we have split parts of it into the following different sections:
Please refer to the sections that apply to you.
If you provide personal information to us about other individuals (for example your employees) we will also be data controller of, and responsible for, their personal information. Please refer them to this Privacy Policy so that they understand how we will use their personal information.
Collection of your personal information
If you are a customer or a prospective customer, the personal information we collect will include:
We collect most of your personal information directly from you, however we may also collect it from:
Use of your personal information
We may use your personal information for a number of different purposes. In each case, we must have a legal ground to do so. We will rely on the following legal grounds when we process your personal information:
The following table sets out the legal grounds we rely on for each processing activity:
Purpose for processing
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Legal grounds for using your personal information |
To verify your identity |
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To provide our services, fulfil our contractual obligations and generally communicate with you |
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To deal with your enquiries and reply to your requests |
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Managing our business operations such as maintaining business records and accounting records, file keeping, analysing financial and performance results, carrying out internal and external audits, strategic business planning and receiving professional advice (e.g. tax or legal advice)
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To provide and improve our services |
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To deal with any complaint you may have |
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To notify you of any changes to our services or terms and conditions that may affect you |
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To comply with any applicable legal obligations (e.g. relating to prevention of fraud, anti-bribery and economic sanctions checking)
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To trace and recover debt |
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To transfer or sell part of our business or re-organise our company structure |
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To send you marketing communications |
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To apply for and claim on our insurance |
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Sharing of your personal information
We may share your personal information with third parties in certain circumstances. These include:
We carry out due diligence on all third party service providers with whom we share your personal information and put in place appropriate contractual protections to protect the confidentiality and use of your personal information.
Collection of your personal information
If you are our business partner or a contact at one of our suppliers or service providers, we will collect:
We collect most of your personal information directly from you, however we may also collect it from publicly accessible sources including LinkedIn.
Use of your personal information
We may use your personal information for a number of different purposes. In each case, we must have a legal ground to do so. We will rely on the following legal grounds, when we process your personal information:
The following table sets out the legal grounds we rely on for each processing activity:
Purpose for processing
|
Legal grounds for using your personal information |
To verify your identity |
|
To comply with our contractual obligations for example arranging payment to you
|
|
To deal with your enquiries and reply to your requests |
|
Managing our business operations such as maintaining business records and accounting records, file keeping, analysing financial and performance results, carrying out internal and external audits, strategic business planning and receiving professional advice (e.g. tax or legal advice)
|
|
To deal with any complaint you may have |
|
To notify you of any changes to our terms and conditions that may affect you |
|
To comply with any applicable legal obligations (e.g. relating to prevention of fraud, anti-bribery and economic sanctions checking)
|
|
To trace and recover debt |
|
To transfer or sell part of our business or re-organise our company structure
|
|
To apply for and claim on our insurance |
|
Sharing of your personal information
We may share your personal information with third parties in certain circumstances. These include:
We carry out due diligence on all third party service providers with whom we share your personal information and put in place appropriate contractual protections to protect the confidentiality and use of your personal information.
Collection of your personal information
If you use our website, then depending on the activities you carry out on our website, the personal information we may collect will include:
We collect most of your personal information directly from our website, however we may also collect it from cookies and tracking technologies on our website. You can access a copy of our cookie policy here: https://www.delaware.co.uk/en-GB/About-Us/Cookie-policy.
Use of your personal information
We may use your personal information for a number of different purposes. In each case, we must have a legal ground to do so. We will rely on the following legal grounds, when we process your personal information:
The following table sets out the legal grounds we rely on for each processing activity:
Purpose for processing |
Legal grounds for using your personal information
|
To respond to any enquiries you have submitted |
|
To monitor usage of our website |
|
To send you marketing communications |
|
Sharing of your personal information
We may share your personal information with third parties in certain circumstances. These include:
We carry out due diligence on all third party service providers with whom we share your personal information and put in place appropriate contractual protections to protect the confidentiality and use of your personal information.
Collection of your personal information
If you register to attend or attend an event which we host or sponsor, the personal information we may collect will include:
Use of your personal information
We will use your information to interact with you about the event register for and/or attend and to send you information about our services, Delaware news, invitations to events and other communications which we think you may be interested in. The legal ground on which we will rely when doing this is that we have a legitimate interest in generating new business with you.
Sharing of your personal information
We may share your personal information with our service providers (e.g. companies providing marketing services, IT systems, software and support). We carry out due diligence on all third party service providers with whom we share your personal information and put in place appropriate contractual protections to protect the confidentiality and use of your personal information.
From time to time we purchase personal information from a third party for inclusion in our future marketing campaigns.
We currently receive personal information for our marketing campaigns from Corpdata (www.corpdata.co.uk). Please see their privacy policy for details of how your personal information is used and shared by them. This can be found at: https://www.corpdata.co.uk/about-us-privacy-statement.
Collection of your personal information
The personal information we collect will include:
Use of your personal information
We will use your information to send you information about our services, Delaware news, invitations to events and other communications which we think you may be interested in. The legal ground on which we will rely when doing this is that we have a legitimate interest in generating new business with you.
Sharing of your personal information
We may share your personal information with our service providers (e.g. companies providing marketing services, IT systems, software and support). We carry out due diligence on all third party service providers with whom we share your personal information and put in place appropriate contractual protections to protect the confidentiality and use of your personal information.
We may share your personal information outside the European Economic Area (EEA) in certain circumstances, including:
Where we share your personal information with a service provider outside of the EEA, we will take appropriate safeguarding measures to ensure that your personal information is secure and protected and we will comply with data protection laws by using one of the following methods:
We are committed to keeping your personal information secure. We have implemented appropriate information security procedures, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
We limit access to your personal information to those who have a genuine business need to know it. Our partners, employees, consultants and third party processors will only process your personal information in an authorised manner and are subject to a duty of confidentiality.
From time to time we may send you information about our services, Delaware news, invitations to events and other communications which we think you may be interested in or which you have provided your consent to receive.
You can opt-out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of any marketing email communication or by contacting us at info@delaware.co.uk.
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of 7 years from the date of our last interaction with you or longer if we are required to do so by law or regulation or by our insurers. We will delete your personal information when we are no longer required to retain it. If there is any information which (for technical reasons) we are unable to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of that information.
We will keep your personal information for a period of 3 years from the date of our last interaction with you or longer if we are required to do so by law or regulation or by our insurers. We will delete your personal information when we are no longer required to retain it. If there is any information which (for technical reasons) we are unable to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of that information.
We will keep your personal information for as long as we are permitted do so by the third party from whom we purchase it (typically this will be for a period of 1 year) or longer if we are required to do so by law or regulation or by our insurers. We will delete your personal information when we are no longer required to retain it. If there is any information which (for technical reasons) we are unable to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of that information.
We do not carry out any profiling or automated decision making.
You have a number of important legal rights in respect of the personal information that we hold about you and you can exercise any of them at any time by using the contact details below.
Please note that although we take your rights very seriously, there may be some circumstances where we cannot comply with your request because the right does not apply in those particular circumstances or because complying with it would mean that we are unable to comply with our own legal or regulatory obligations. However we will consider each request carefully and, if we cannot comply with it, we will let you know why not.
For further information on these rights, including the circumstances in which they apply, see the ICO Guidance on individuals’ rights under the GDPR at https://ico.org.uk/. Please note that lodging a complaint will not affect any other legal rights or remedies that you have.
If you would like to exercise any of these rights please email, call or write to us using the details set out in the How to contact us section below. We will contact you if we need additional information from you in order to consider your requests.
If you have any queries or concerns about this privacy notice or our use of your personal data or wish to make a complaint please contact us in one of the following ways:
email: info@delaware.co.uk
post: Delaware Digital LLP
Parkhill Business Centre
Walton Road
Wetherby
West Yorkshire
LS22 5DZ
tel: 01937 547 093 and ask to speak to Anna Cressall
If you have a complaint which we are unable to resolve you may lodge your complaint with the UK Information Commissioner: https://ico.org.uk/concerns/ or tel: 0303 123 1113.